Crown Pawn Shop ("Crown Pawn," "we," "us," or "our") operates multiple pawn shop locations across South Florida and the website crownpawn.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, phone number, and email address submitted through our contact or inquiry forms.
- Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages — collected automatically via analytics tools.
- Device Information: Device type, screen resolution, and browser version for site optimization purposes.
- Cookies and Tracking Technologies: Session cookies, preference cookies, and analytics cookies as described in our Cookie Policy.
- In-Store Information: For pawn transactions, we collect government-issued ID information as required by Florida state law (F.S. § 538.04).
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process pawn transactions and comply with Florida pawn regulations
- Improve and optimize our website and user experience
- Send transactional communications (e.g., appointment confirmations)
- Analyze website traffic and usage patterns via anonymized analytics
- Comply with applicable legal obligations and law enforcement requests
- Protect against fraud, unauthorized transactions, and other illegal activities
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:
- Consent: Where you have given us explicit consent (e.g., accepting non-essential cookies).
- Contract: Where processing is necessary to fulfill a contract with you.
- Legal Obligation: Where we must process data to comply with applicable law.
- Legitimate Interests: Where processing is in our legitimate business interests and not overridden by your rights.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our website or conducting our business, subject to confidentiality agreements.
- Law Enforcement: When required by law, court order, or governmental authority — including mandatory reporting of pawn transactions to local police as required by Florida law.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of Crown Pawn, our customers, or others.
5. Florida Pawn Transaction Records
Under Florida Statute § 538.04, pawn shops are required to collect and report specific customer identification information for every pawn transaction to local law enforcement. This is a legal requirement and cannot be waived. Information collected for this purpose includes a valid government-issued photo ID, physical description, and transaction details. This data is reported to the appropriate law enforcement agency and retained as required by law.
6. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through our cookie consent banner or your browser settings. For detailed information about the cookies we use, please review our Cookie Policy.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Pawn transaction records are retained in accordance with Florida state law requirements. Website analytics data is retained for up to 24 months. Contact form submissions are retained for up to 12 months.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption (HTTPS) for all data transmission. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Opt-Out of Sale (CCPA): California residents have the right to opt out of the sale of personal information. We do not sell personal information.
- Non-Discrimination (CCPA): We will not discriminate against you for exercising your CCPA rights.
- Data Portability (GDPR): Request your data in a structured, machine-readable format.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at Info@crownpawn.com.
10. Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites, including Google Maps and our sister site crownpawnshop.com. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: